Legal information
Privacy Policy
Effective date: January 1, 2025
Information we receive
When you contact PtraVia Studio, we receive the name, email address, phone number, and message you submit. We may also receive technical information such as browser type and approximate usage events needed to keep the website reliable.
How we use information
We use submitted information to answer questions, provide requested support, maintain account conversations, improve course descriptions, and protect the service. We do not sell personal information or use it to make sensitive inferences.
Browser storage
The site stores theme preference, cookie consent, saved Fallows IDs, and cart quantities in your browser's localStorage. These values remain on your device and can be removed through browser settings or the relevant page controls.
Retention and security
We retain support messages only as long as reasonably necessary to respond, maintain records, and meet legal obligations. We use access controls and reasonable technical safeguards, but no internet transmission can be guaranteed completely secure.
Your choices
You may ask what personal information we hold, request correction, or ask us to delete information where applicable. Contact PtraVia Studio support to make a request.
Policy updates
We may revise this policy when our practices or legal requirements change. The effective date above identifies the current version published on this site.